FAQs

What is the warranty on VividBoard products?

VividBoard’s VividShieldTM coating is guaranteed against ghosting, fading and defects in materials and workmanship for the life of the board. The warranty is limited to the replacement of defective boards and does not include removal, installation or shipping costs. Use of abrasive cleaners, cleaning cloths (i.e. Soft Scrub, Comet, Brillo pad, etc.) or permanent markers will negate the warranty coverage.

Can I use any brand dry-erase pens on my VividBoard?

Any marker made specifically for dry-erase boards will write and wipe away from the VividShieldTM surface.

What is the recommended way to clean my VividBoard?

VividBoards and their VividShieldTM coating do not require the use of a special cleaner – they can be cleaned with a damp soft cloth. General cleaning solutions can also be used on a VividBoard. Cleaning solutions containing a bleach, ammonia, or hydrogen peroxide content of up to 6% can be used on a VividBoard without causing harm to the board.  You can download our cleaning instructions here.

Although VividBoards are scratch resistant, please never use an abrasive cleaner (Comet, Soft Scrub, etc.) or abrasive brush/scouring pad (SOS Pad, Scotch Brite Pad, etc.). Always use non-abrasive cleaners and a soft cloth or eraser made specifically for dry erase surfaces. Use of an abrasive cleaner will result in the lifetime warranty on our VividShieldTM coating to become null and void.

What if I don’t have a designer to design my artwork?

We actually prefer to work with you and our VividDesign team to create your custom dry erase board. Our team will work with you to design your board to your specifications. However, if you do have a designer, we will gladly accept your print-ready design. Click here to download our pre-flight artwork design requirements.

Can I have variable data like individual room numbers or phone numbers pre-printed on the boards?

Of course!  We can take up to three variable items and have them pre-printed on to your boards.

What type of images can be put on the boards?

Because we use our VividSheildTM coating in conjunction with our imaging process, we can imprint our boards with any camera ready artwork.  Your account manager will make sure the images you choose are high enough quality to give the effect you are looking for.

Can I put my logo on my board?

Absolutely!  Please submit your logo in a print ready version along with any specific PMS colors and we’ll make sure it shows up to your specifications on your final product.

How can I place an order?

Once we receive your approval on artwork, you can submit a purchase order to your account manager or we will gladly accept Visa, Master Card, Discover or American Express for payment.

What forms of payment do you accept?

We accept purchase orders, Visa, Master Card, Discover or American Express.

What comes with my order?

Our Classic VividBoard’s come with one marker and one marker clip.  The MyHarmony Glassboards include 4 multi-colored markers.

When can I expect to receive my VividBoard after I place an order?

Every order we produce is made just for you.  Your account manager will work within your timeline to get you your order as soon as possible.  Exact lead times vary based on the size of the order.

What is your return policy?

Because every order is produced specifically for you, we cannot accept returns.  Please be sure all artwork is correct and you are ordering the correct amount of boards before placing your order.